WightFibre receives the coveted ‘Service Mark with Distinction’ the highest level of accreditation awarded by the ICS and held by just 16 organisations in the UK at that time, this followed membership in 2018.
Recognition of the company’s commitment and rigor across all aspects of customer service and another example of WightFibre’s commitment to provide its customers the highest standards of customer service, further reflected in our ‘because we care’ ethos.
John Irvine, WightFibre CEO, comments: “I am extremely proud of the team at WightFibre for making us the first broadband company in the UK to be awarded this accolade. This assures our customers that they’ll receive not only some of the best broadband to be found anywhere in the world but also the best possible service. It really does affirm our company ethos of 'because we care'.”
David Beckett, Head of Customer Service at WightFibre, who led the accreditation process said: “The three-year journey we have been on to achieve this, is testament to the hard work and commitment of all my colleagues across the company and to their passion to deliver the best experience for all of our customers.”
Jo Causon, CEO of The Institute of Customer Service, commented: “Achieving ServiceMark with Distinction, puts WightFibre in a small group of high-performing businesses that have proven their commitment to the highest service standards."
